Imagin vs neon-free

“I am amazed by so many negative reviews. I’ve been using the app for years now and it is just perfect… if you know how it works. Many customers are having trouble receiving codes while transferring money or doing other operations because caixa’s security system is very strong and can’t accept unsecured lines. I had an international phone number which wasn’t considered safe by the Spanish banking system therefore it was very hard to receive codes or calls. As soon as I switched to a Spanish number everything worked just fine. Also, I never had a problem communicating with the customer service over the phone. People jump to conclusions way too fast. It’s a shame how a perfectly good app and banking service receives so many bad reviews because people don’t understand, nor are willing to learn how to use and appreciate technology.”

“I have been a Neon customer for the past five years, and unlike many of the reviews I have read, I can honestly say that I am extremely satisfied with the service.Neon has always been a reliable and trustworthy bank for me. Of course, it is a low-cost or even free banking solution, so you cannot expect every feature and service level that you might get from a traditional bank such as UBS. However, for everyday banking, Neon offers excellent value.What impressed me most was the customer service. When I experienced financial difficulties, I contacted Neon for support. The assistance I received was outstanding: personal, understanding, and very efficient. Response times were quick, and I was communicating with real people rather than chatbots or automated systems.I also really appreciate the integration with Wise, which makes international transfers easy, convenient, and cost-effective.Overall, my experience with Neon has been really positive, and I can highly recommend this bank to anyone looking for a modern, reliable, and affordable banking solution.”