EQ Bank vs. Imagin

“My experience with Eq Bank was excellent . The representatives were patient,kind and werey clear.They explained everything step by step and rephrasad things when I didn^t, understand , without making me feel uncomfortabol . I felt respected. supported and at ease throughout the call. Thank you for your excellent service and patience.... I truly appreciate your help”

“I am amazed by so many negative reviews. I’ve been using the app for years now and it is just perfect… if you know how it works. Many customers are having trouble receiving codes while transferring money or doing other operations because caixa’s security system is very strong and can’t accept unsecured lines. I had an international phone number which wasn’t considered safe by the Spanish banking system therefore it was very hard to receive codes or calls. As soon as I switched to a Spanish number everything worked just fine. Also, I never had a problem communicating with the customer service over the phone. People jump to conclusions way too fast. It’s a shame how a perfectly good app and banking service receives so many bad reviews because people don’t understand, nor are willing to learn how to use and appreciate technology.”