EQ Bank vs. Imagin

“Unlike others I give EQ bank high ratings, I am not looking for full customer service, I find even the brick and mortar banks make constant mistakes. EQ works for me, because I know and understand their rules, I do everything electronic and want to get a higher interest rate. I started with EQ after Tangerine abandon decent rates, except for sales. My funds in EQ I consider transactional but can total $20-$30K and because I cannot lock the funds up, I appreciate the better returns. I have since also started banking with WealthSimple because of their new credit card, I keep enough there to avoid the monthly fees, but EQ is still my bank of choice to park my funds. Just don't open account here if you want easy to access full service, that's not what they offer, as least for now. Who knows how it will change with the purchase of PC Financial”

“I am amazed by so many negative reviews. I’ve been using the app for years now and it is just perfect… if you know how it works. Many customers are having trouble receiving codes while transferring money or doing other operations because caixa’s security system is very strong and can’t accept unsecured lines. I had an international phone number which wasn’t considered safe by the Spanish banking system therefore it was very hard to receive codes or calls. As soon as I switched to a Spanish number everything worked just fine. Also, I never had a problem communicating with the customer service over the phone. People jump to conclusions way too fast. It’s a shame how a perfectly good app and banking service receives so many bad reviews because people don’t understand, nor are willing to learn how to use and appreciate technology.”